Stakeholder Communication
Shinhan Financial Group is committed to the mutual growth of the values of the Group and society through communication with diverse stakeholders. It fulfills its responsibilities and obligations for its customers, shareholders and investors and strives to attain greater satisfaction and co-prosperity of its executives and employees and partner companies. Moreover, it realizes compassionate finance that aligns with various entities such as local community, NGOs and government agencies, resulting in a virtuous cycle in society.
| Stakeholders | Key Expectation | Responses of Shinhan Financial Group | Communication Channel |
|---|---|---|---|
| Customers | Innovative customer experience | Offer exclusive products to Shinhan SOL app | - Customer Reviewers - Website VOC - Shinhan Poll |
| Provide investment information service based on Big Data | |||
| Improved service convenience | Convenient Tablet PC consolation service, SOL kit | ||
| Protection of underprivileged customers | Support a smart banking service for foreigners who are restricted in terms of time and language | ||
| Shareholders /investors |
Increased trustee’s obligation | Introduce Shinhan BNP Paribas Stewardship Code | - Consultation with investors - Investor engagement |
| Considering long-term shareholder values | Secure a foundation for sustainable growth via ESG risk management and socially responsible investment | ||
| Improved corporate governance | Obtain ‘A+’ rating in the ESG section for its Board of Directors’ independence and transparency by the Korea Corporate Governance Service (KCGS) | ||
| Executives & employees | Work-life balance | Run 3 and 6 childcare centers in the Group and bank branches, respectively | - In-house suggestions - Labor-management council - Intranet |
| Expand the scope of application of its flexible work system, Smart Work System | |||
| Increase work efficiency by reducing simple and repetitive tasks with RPA | |||
| Competency building for executives and employees | Introduce a management leader system to foster talents to raise customer values | ||
| Execute training on digital competency building | |||
| Develop a smart learning platform | |||
| Cultivation of female workforce | Create ‘Shinhan SHeros’, a program dedicated to foster female talents | ||
| Partner companies | Communication with partner companies | Invite and hold briefing sessions partner companies to discuss win-win collaboration and solutions | - Meeting for co-prosperity - Survey on transaction satisfaction rate |
| Welfare support for partner companies | Initiate “Hands-on Classes for Finance” for the children of partner companies’ employees | ||
| Operate cultural programs with participation of partner companies | |||
| Local community | Local social contribution activities | Operate 1 company-1 village sisterhood system | - Local community and NGO meetings- VOC on Website |
| Global social contribution activities | Host ‘Global One Shinhan Voluntary Festivals’ | ||
| Government | Expansion of inclusive finance | Increase loans, deposits and debt arbitration for the working class | Consultative body on the financial authority’s policies |
| Response to environmental policies | Announce ‘ECO Transformation 20·20’ strategy to take an initiative in climate finance to fund the implementation of the Government’s 3020 plan | ||
| Job creation | Take measures to support young people with Shinhan Do Dream Space, Match maker’s Program, Cafe Do Dream | ||
| Signed MOU with KOTRA to assist young people in finding jobs overseas | |||
| Signed MOU with the Ministry of Gender Equality and Family to help women whose careers have been interrupted to become employed |