We are making efforts to enhance the efficiency of our operational processes by utilizing digital technologies while providing differentiated customer experiences based on innovation in our service channels and strengthening the competitiveness of digitally specialized products and services. In conjunction with these developments, we strive to upgrade our overall information protection compliance system to improve IT infrastructure stability and the data protection level of the financial industry along with the rapid development of ICT.
Acceleration of Digital Transformation |
We are committed to improving the efficiency of our operational process and automating such processes by utilizing digital technologies as transactions through the Internet or mobile channels have become commonplace and business activities towards customers via smart devices have picked up pace. We are also deploying a digital ecosystem to foster promising start-ups through mutual collaboration, while strategically responding to disruptive digital business models in the market.
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#Installing 130 digital counters providing deposits, loans, and currency exchange services
#Cooperated with 61 startups and established 21 biz models through Shinhan Future’s Lab
#Plan to transform 1,000 SFG employees into digital professionals in 3 years
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Information Security in the Digital Era |
Artificial intelligence (AI), Big Data, and cloud computing are actively studied and the importance of data security is increasing along with rapid digital transformation. We are preparing for the safety in the digital era by holding meetings with outside experts to discuss future threats and information security issues and review our preparedness and by conducting security checks carried out by security specialists.
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#Operation of the SHG data protection compliance system (since ’14)
#771 data protection checklists in 16 domains in total
#Provided data protection training for SHG employees and business partners for 158,060 hours
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