| Human rights issues |
Stakeholders |
Impact assessment and prevention tools |
Result of 2017 impact assessment and preventive measures |
| 1. Respect for employees of partner companies |
Third-party contract workers |
Satisfaction survey for employees of partner companies |
-
Conducted a satisfaction survey for partner companies in business relations with general affairs departments in the Shinhan holding
company, Bank, Card, Investment, and Life Insurance
- 69 companies responded (30.2% among the total 228 companies), 82.6% of respondents answered favorably
- Vitalizing fair communication through various programs for mutual prosperity
|
| 2. Strengthening partnership with partner companies |
VOC channels for partner companies |
- Request to improve unfair trade relationships and report on employee irregularities such as demanding bribes and gifts, etc.
|
| 3. Stress management of call center counselors who are emotionally distressed |
Company employees and third-party contract workers |
A system to protect emotionally distressed employees |
-
Offer a recess after responding to consumers with problematic behaviors
- Average monthly operating duration for 2017: First half (0.8h/5h), Second half (4.2h/25h)
- Customers who use slang and provide mentions of sexual harassment, defamation and threats are warned and their calls are switched & operate a counseling group dedicated to consumers with malicious complaints
- Operate an employee assistance program (EAP) handling their difficulties at work permanently & the Dream Counseling Center to boost the mental health of counselors
|
| Employee |
Mental health diagnosis |
- Diagnosis and counseling on stress, depression, parenting skills and family life
|
| 4. Inhabitants migration and measures to support their living due to large development projects |
Indigenous people,immigrant workers |
Social and environmental risk management system |
- Conduct a social and environmental impact assessment to determine financing of a development project
|
| 5. Prevent and provide remedies for rudeness at work |
Employee |
Whistle-blower system |
- Number of reports: 15 (number of processed cases: 15)
|
| Employee engagement survey |
- 2017 engagement survey result: 50% answered favorably (male: 59%, female: 38%, employee participation rate: 96.4%)
- Operate programs to improve communication with (happiness community, tips for meeting etiquettes, etc.) and competeies of all employees
|
| 6. Secure industrial safety and health for employees |
Employee |
In-depth analysis on the result of diagnosis and health risk assessment |
-
Provide Follow-up management and management programs for each symptom
- Notify employees suspected of suffering from risky diseases and link them to tertiary hospitals for medical checkups & early detection of critical diseases in a high-risk group and risk prevention
- Achieved 100% of re-examination rate
|
| 7. Protect the personal information of customers |
Customers |
Check the information protection status of subsidiaries and partner companies |
- Security check targets: 458 posts (sales branches, outsourcing companies, and partner companies)
- Conduct a third-party review, on-site investigation, and self-inspection with a security checklist
- Corrective action completion rate: 100% (store and destroy confidential documents, data masking to protect personal information, etc.)
|
| 8. Better access to financial products and services and infrastructure and support the enhancement of financial understanding of the working class, disadvantaged groups(disabled person, foreigners, etc.) and SMEs |
Children, indigenous people, immigrant workers |
Expand the scope of financial support Financial economic education Improvement on the financial infrastructure |
- Support for the working class, vulnerable groups, SMEs, venture businesses, and innovative companies
- Financial and economic education: 124,568 persons participated (1,779 times)
- Deployed employees for disabled customers to sales branches, operated sign language consultation services in key branches (4 stores), developed the terms and conditions and product manuals in braille.
|
