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SHINHAN FANANCIAL GROUP





Stakeholder Communication

Shinhan Financial Group engages in responsible management activities to enhance the value of customers, shareholders, and investors. We are also making efforts to improve the satisfaction level of employees and business partners who are directly involved in our business activities and grow together. Meanwhile, we are practicing our ‘Compassionate Finance, Your Companion for the Future’ mission by communicating and sharing with communities, NGOs, government institutions and others to create a virtuous circle for Shinhan and the wider society.

Customers Major expectations Response of Shinhan Financial Group Communication channels
Product development based on customer opinions Released the ‘Shinhan nonparticipating protection-type LTC insurance policy’ by reflecting customer demand for a product that provides both security and asset saving programs (‘17 customer panel opinion) - Employee suggestions
- Labor associations
- Intranet
Product development responding to market changes 'Shinhan DREAM installment plan’ providing thematic products with prime interests tailored to the conditions of shop-owners
'Shinhan With Pet installment plan’ for customers with companion animals along with the increasing number of single-person households and an aging population
Shinhan Double DREAM installment plan providing high interest benefits for customers satisfying intuitive (simple) preferential treatment requirements
Enhancing service convenience ‘Shinhan SOL (credit, Jeonse loans)’ based on automated and simplified processes requiring no paper work
Protection of socially marginalized customers Provide smart banking services to foreigners with time and language constraints
Shareholders•Investors Major expectations Response of Shinhan Financial Group Communication channels
주주·투자자 이미지 Reinforcing fiduciary obligations Shinhan BNPP adopted the Stewardship Code - Investor consulting
- Activities to engage with investors
Consideration of long-term shareholder value Secure a basis for sustainable growth through ESG risk management and socially responsible investment
Improving corporate governance Awarded an ‘S’ rating in the corporate governance assessment by KCGS for the first time among Korean companies
Employees Major expectations Response of Shinhan Financial Group Communication channels
Improving communications with employees and departments WFormed Wealth Management Innovators (WMIs) to discover ideas for WM projects and apply them to actual business activities - Customer Evaluation Group
- Homepage VOC
- Shinhan Poll
Share cases of practicing ‘compassionate finance’ activities and opinions each month via its mobile platform ‘S-talk’
Work-life balance Shinhan Bank runs on-site childcare centers for workers in Seoul and 3 other metropolitan areas (capacity to accommodate 200 children)
Expand the implementation of an autonomous work system, ‘Smart Work System 2.0’
Strengthening employee competency Installing the Shinhan Digital Innovation Institute (SDII) to enhance employees’ digital competency and provide competency- based trainings according to their given duties
Female talent nurturing Develop a mid/long term roadmap to nurture female talents (▲creating a diversity-based organizational culture ▲developing programs to nurture female talents ▲flexible personnel management system, etc.)
Partner Companies Major expectations Response of Shinhan Financial Group Communication channels
Communication with business partners Shinhan Bank invited its best business partners for meetings to discuss the coexistence - Meetings for coexistence
- Transaction satisfaction surveys
Shinhan Card invited business partners to celebrate its 10th anniversary of foundation
Welfare support for partner companies Opened the ‘Children’s Financial Experience Class’ for children of partner company employees
Shinhan Card provided healing programs for the call center employees of business partners
Shinhan Card hosted the ‘LEAD BY Concert’ by inviting about 300 call center employees of SME partners and outsourcing companies
Local Society and NGOs Major expectations Response of Shinhan Financial Group Communication channels
NGO partnerships Shinhan Card donated and participated in campaigns to solve the sanitation and drinking water problems of underdeveloped countries jointly with Good Neighbors (NGO) - Meetings with local communities and NGOs
- Homepage VOC
Shinhan Bank and ChildFund Korea signed the ‘Shinhan youth happiness voucher’ project to support the youth from vulnerable groups
Support for local communities and small entrepreneurs Support the vitalization of local communities and small entrepreneurs through the Shinhan SOHO community and partnerships with local governments
Social contributions for local communities Shinhan Bank donated 800 pieces of office furniture to social welfare facilities
Support Sports and Mecenat Sponsorships Shinhan Bank S-Birds Basketball Team and professional sports team located in Incheon opened sports classrooms for children with developmental disabilities
Global policy for social contribution activities Shinhan Bank releases the global CSR guidebook
Government Major expectations Response of Shinhan Financial Group Communication channels
Expansion of inclusive financial policies Expanded the New Hope Spore Loan, Mid-interest Rate Loan, and other mid-interest rate loan programs for people with mid/low credit ratings by injecting KRW 300 billion - Consulting Groups Related to the Policies of Financial Authorities
Write-off specific law bonds worth KRW 445.1 billion in 2017
Hired seniors with financial backgrounds and provided them with financial education (the project will be continued by 2020)
Environmental policy Plan to develop funds supporting massive solar power generation projects and other related ESS projects in accordance with the government’s 3020 plan
Signed an ‘agreement on the vitalization of green financing’ with the Environmental Industry and Technology Institute under the Ministry of Environment
Job creation ‘Shinhan Do Dream Project’ for youth employment and other job creation activities as well as investment and financing for innovative businesses