본문 바로가기

SHINHAN FANANCIAL GROUP





Stakeholder Participation

Stakeholder Participation

Shinhan Financial Group defines customers, shareholders and investors, employees, partner companies, local communities, and government as major stakeholders, and realizes compassionate finance that aligns with various entities. We collect stakeholder opinions through diverse communication channels, and reflect major opinions in our activities to promote the ESG strategy. Stakeholders’ interest in ESG has recently been rising. In response, we have identified opinions and interests of stakeholders through a wide range of communication channels, and then reported them through the “2020 ESG Highlight” in storytelling format, while describing overall ESG activities of Shinhan Financial Group through this “ESG Report”.

Stakeholder Participation
Stakeholder Customers Shareholders and Investors Employees Partner Companies ¹ Local Community Government
Subjects of
Interest
  • Customer experience innovation
  • Enhancement of service convenience
  • Protection of underprivileged customers
  • Strengthening trustee’s obligation
  • Considering long-term shareholder values
  • Improving corporate governance
  • Work-life balance
  • Employee competency building
  • Cultivation of female talent
  • Communication with partner companies
  • Welfare support for partner companies
  • Social contribution activities for local communities
  • Global social contribution activities
  • Expanding inclusive finance
  • Responding to environmental policies
  • Job creation
  • Innovative growth finance
Communication
Channels
  • Customer reviewers
  • Website VOC
  • Shinhan POLL
  • General shareholders’ meeting
  • IR investor information, mobile IR, governance and annual report
  • Investor counseling
  • Investor engagement
  • Internal suggestions
  • Labor-management council
  • Intranet
  • Shinhan Guardian
  • Meeting for shared growth
  • Trading satisfaction survey
  • Local community and NGO meetings
  • Website VOC
  • Consultation body on the financial authority’s policies
¹ Partner companies: Customer centers, security company, etc.